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Apply agent assignment rules for SupportCandy
SupportCandy Assign Agent Rules is an enhanced and robust plugin designed to optimize your customer service workflow by adapting it to your distinct needs and goals. This tool automates ticket allocation, quickly and efficiently connects customers with the most appropriate agents based on a set of custom rules, enabling faster and more efficient resolution of customer queries.
By being able to precisely define ticket allocation rules and criteria, including factors such as department, language and priority, companies can ensure that these rules are consistently applied across the support team, increasing the efficiency of their support operations.
SupportCandy Assign Agent Rules streamline ticket management, providing a perfect solution for companies looking to improve their customer service services.
Key Features
- An exclusive add-on for SupportCandy that allows you to automatically assign agents to tickets based on user-defined rules.
- Allows you to create assignment rules that take into account various ticket attributes, such as status, priority, department, product, tags, and custom fields.
- Offers the function of assigning default agents for tickets that do not meet certain rules.
- Ensures optimal ticket allocation by matching tickets to agents based on their knowledge and availability.
- Seamless integration with SupportCandy combined with a simple setup and customization process.
- Instantly apply changes when adjusting rules or reassigning agents to tickets.
Advantages of SupportCandy Assign Agent Rules
Using SupportCandy Assign Agent Rules on the WordPress platform offers many benefits. Automate the assignment of tickets to agents using a variety of criteria, streamlining the ticketing process and ensuring accurate ticket delegation.
Eliminate wasted time and reduce the risk of manual assignment errors while prioritizing urgent requests to ensure quick response. This not only increases customer service efficiency, but also significantly increases customer satisfaction through timely and accurate service.
Ultimately, SupportCandy Assign Agent Rules are a reliable and effective tool that is essential for any website owner looking to improve the quality of customer service.
